Return Policy

Return Policy

Thank you for shopping at Molibake Store! We strive to ensure you are satisfied with our products. Please review our return policy below.

Eligibility for Returns
Due to the nature of our products, we can only accept returns for the following reasons:

• If you received a damaged or defective item.
• If you received an item that does not match your order.

In any case, you have 30 days from the date of receipt to request a return. A receipt or proof of purchase will be required.

Non-returnable Items
For safety and hygiene reasons, we do not accept returns of items with broken packaging if the item or part of the item is damaged or missing for reasons not related to our error.

Return Process
To initiate a return, please contact us by sending an email to our customer support team at info@molibake.com, including your order number, photos of the damaged or incorrect items, and a brief description of the issue.
After reviewing and approving your return request, we will provide you with return instructions. Customers are responsible for return shipping costs if the return is not due to a damaged, defective, or incorrect item.

Refunds
Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Contact Information

If you have any questions or concerns regarding our return policy, feel free to contact us at info@molibake.com.